Refund & Privacy Policies

Privacy Policy

PRIVACY NOTICE

This privacy notice discloses the privacy practices for Aqua Sol Adventures LLC.  This privacy notice applies solely to information collected by this web site.  It will notify you of the following:

1.  What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.

2.  What choices are available to you regarding the use of your data.

3.  The security procedures in place to protect the misuse of your information.

4.  How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you.  We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us.  We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time.  You can do the following at any time by contacting us via the email address or phone number given on our website:

–  See what data we have about you, if any.

–  Change/correct any data we have about you.

–  Have us delete any data we have about you.

–  Express any concern you have about our use of your data.

Security

We take precautions to protect your information.  When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and securely transmitted to us.  You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information.  The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 727 238 1319 or via email.


Refund & Cancellation Policy

 

At Aqua Sol Adventures, we understand that unexpected situations happen. Every cancellation is evaluated on a case-by-case basis, and we will always do our best to work with you to reschedule your trip whenever possible.

Guest Cancellations

More than 48 hours before your trip: No cancellation fee.
Within 48 hours of your trip: Your deposit will be forfeited unless we are able to rebook your trip, in which case your deposit may be applied toward a future charter or refunded at Aqua Sol Adventures’ discretion.
Within 24 hours of your trip: You may be charged up to 50% of the total trip cost.
Within 12 hours of your trip: You may be charged up to 75% of the total trip cost.
Within 4 hours of your trip: You will be charged 100% of the total trip cost.
No-call, no-show: You will be charged 100% of the trip cost plus a 20% gratuity.

Every cancellation is reviewed based on the totality of the circumstances. We understand that emergencies and unforeseen situations occur, and we will make every reasonable effort to accommodate you by rescheduling your trip whenever possible.

Gift Cards & Gift Certificates

Gift cards and gift certificates are treated the same as any other reservation. If you fail to show for your scheduled trip without calling (no-call, no-show), you will forfeit the full value of the gift card or gift certificate. No refunds, credits, or reissuance will be provided for no-call, no-show reservations booked with a gift card or gift certificate.

Cancellations by Aqua Sol Adventures

If Aqua Sol Adventures cancels your trip due to weather, unsafe boating conditions, mechanical issues, or any other reason that prevents us from safely providing your charter, 100% of your deposit will be refunded, or, if you prefer, applied toward a future trip.